Programs
Help Line 250-627-8588
Confidential 24/7 telephone support, information and referrals call or text line; open to all adults and youth.
Counselling Programs
Women’s Counselling Program
Individual and group counselling for all who identify as women who have experienced gender-based violence, sexual assault, childhood abuse and other power-over crimes.
- Phone: 250-627-8959 Ext. 22
- Collect calls accepted
- Text: 250-600-0513
- Email: stvncts@citywest.ca
Sexual Abuse Intervention Program
Professional counselling for young people under 19 years of age who have been sexually abused, are exposed to the risk, or children under 12 with sexual behaviour problems.
- Phone: 250-627-8959 Ext. 25
- Text: 250-600-0768
- Email: saip@ncts.ca
Family Counselling Program
Counselling for men, women, couples and families.
- Phone: 250-627-8959 Ext. 33
- Text: 250-600-0383
- Email: fcncts@citywest.ca
Housing Programs
The Housing Outreach Program
The Housing Outreach Program (HOP) supports individuals and families with finding safe and affordable housing, post move-in follow-up, income support, and ID replacement.
We help clients in their search for safe and affordable housing;
- Assists clients with filling out rental applications;
- Provides support in filling out income applications (Income Assistance, Old Age Security, and Canada Pension Plan);
- Informs clients about their rights and responsibilities as tenants; and,
- Provides referrals to appropriate community agencies (counselling, etc.).
HOP can provide subsidies based on need for the purpose of:
- Buying food;
- Identification needs; and,
- Partial rent payments for people living in rooming homes (renting a room, room and board).
To book an appointment with the HOP Worker
- Phone: 250-627-8959 Ext. 24
- Text: 250-600-0793
- Email: honcts@citywest.ca
Please note: People living in subsidized housing (BC Housing and M’akola Housing) or receiving other forms of provincial rental assistance (Rental Assistance Program and SAFER) are not eligible for RARP/HOP subsidies.
Renters at Risk Program
(formerly the Homeless Prevention Program)
The Renters at Risk Program (RARP) works to prevent housing loss by providing support to individuals and families living in private market rentals.
Services include disbursing rental subsidies, advocating on behalf of clients and providing referrals to other services.
RARP can provide subsidies based on need for the purpose of:
- Paying a portion of rent
- Damage deposits
- Partial hydro/gas payments if a disconnection notice has been issued
To qualify, household income must be below limits set by BC Housing. Individuals must provide proof of income (bank statements) and other documents to confirm eligibility.
RARP subsidies cannot be used for any costs unrelated to housing (food, clothing, telephone bill, etc.). All Cheques are made out to landlords or agencies receiving payment.
To book an appointment With the RARP Worker
- Phone: 250-627-8959 Ext. 23
- Text: 250-600-0668
- Email: rarp@ncts.ca
Please note: People living in subsidized housing (BC Housing and M’akola Housing) or receiving other forms of provincial rental assistance (Rental Assistance Program and SAFER) are not eligible for RARP/HOP subsidies.
Visit our Housing and Shelter page for a list of all our available programs.
Addictions Programs
Supportive Recovery Program
30 to 90 day safe and supportive residential program for women who want to deal with addiction-related struggles.
- Phone: 250-267-4774
- Text: 250-267-4774
- Email: srp@ncts.ca
Advocacy Programs
Women’s Outreach Program
Advocacy and support for women, transwomen, and their children
Accompaniment to appointments, meetings, family court, safety planning and support groups.
- Phone: 250-627-8959 Ext. 32
- Text: 250-600-0029
- Email: woncts@citywest.ca
Sexual Assault Response Program
Immediate and ongoing support to victims of sexual assaults. Supportive counselling, advocacy and accompaniment services.
- Phone: 250-627-8959 Ext. 30
- After 5pm and Weekends Phone: 250-627-8588
- Email: sarp@ncts.ca
All programs are free, confidential and open referral.
